Customer Relationship Management

Customer relationship management (CRM) can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields.

APH CRM Solutions businesses can gain faster insights, enable real-time decision-making and deliver customized experiences that increase customer loyalty and attract new customers. By integrating our CRM solutions that are specially designed and priced for all size businesses, businesses can gain valuable insights from customer data to enhance the customer experience, while adding to their bottom line.

Microsoft Dynamics CRM

Provide your people with the tools and information they need to create a 360 degree view of customers, using a highly flexible customer relationship management (CRM) platform that can adapt, grow, and scale with your business. Built on a highly flexible platform, Microsoft Dynamics CRM business software provides a solution that is easy to adapt as your business changes. Achieve rapid return on investment and help keep costs down with efficient manageability and the ability to choose on-demand, on-premise, or hybrid deployments. Provide enterprise levels of performance and scalability from local business groups to the global enterprise.

Microsoft Dynamics CRM helps enterprise organizations to:

• Attain a 360-degree view of customers
• Achieve reliable user adoption
• Adapt quickly to business change
• Accelerate project delivery and returns Accelerate project delivery and returns

APH CRM

APH CRM - Enquiry Management System

Many organizations and companies struggle to manage their enquiries, a lot of time and effort is wasted in recollecting the history of discussions done with particular customer or prospects since the details are maintained in the cluttered way.

For example many Organization has Seven Division (More Or Less) in Retail and Export Market or any other business the company boards of directors needs to view for each division business with separate excel sheet or paper, but with our Enquiry management system Directors/Managers can view in one page with each division Dash Board and charts on your finger tips.

Are you still using excel to manage your sales leads?

APH CRM is simple, affordable and ready to use sales lead management that helps you provide all the required information easily at your finger tips, thus letting you respond to customers/prospects quickly, focus on important activities such as working on strategy to improve sales, building strong relationship with your customers or prospects, generating more leads and focus on marketing where to invest (Like Newsletters, paper Adds, Website, etc.

Manage your enquiries in Four easy steps

• Enquiry
• Product details
• Follow-up
• Closure Details

        

Comprehensive Enquiry and Follow-up details

Captures complete enquiry details such as contact information, source of enquiry, region, source of Segments and other demographic factors. Gives you complete trail of follow-ups done and the documents shared with the customers/prospects and be approved by the Managers through very short period.

Respond quickly to customers

Get Over Due Task for important timely follow-up with prospects/customer.

Effective team management

Team creation lets you keep yourself updated with enquiries, followups of your team members it also helps you plan and measure your team performance for the coming future month or year.

Helping you with direct marketing

Send SMS and Mail from APH CRM to improve communication with your prospects and also keep them informed about offers or any other information by sending them email/sms.

Easy access to documents exchanged from customer

Attach documents exchanged with prospects such as quotation, Performa invoice, brochure, MOM (Minutes of meeting), Official documents etc with every follow-up.

Manage Channel Sales

Geographic Access helps you manage channels sales and let you access your data anywhere, online at anytime even while you are traveling.

In-Depth Reporting Capability

The comprehensive reporting in APH CRM lets you assess enquiries generated for the product, segments; region etc .Board of Directors/Managers can also analyze the Enquiry and sales Dash Board, which has commodities sold, over all individual sales performance, Average limit to close a Enquiry, employee performance and so on. The reporting interface provides the flexibility to slice and dice the data as per your need and even allows you to build customized report into excel, pdf, for further MIS and forecasting.

Easily Migrate your existing Data

It's very simple to migrate your existing data into APH CRM via excel. APH CRM supports predefined excel formats thus reducing the time taken for migration.

APH CRM is available in various editions to give you a wider choice to select the appropriate editions suitable for your business needs. It can be used by any industry to manage their sales lead effectively. APH CRM can be accessed across geographies which is helpful for managing channel sales (own sales force, dealers, retailers, direct marketing, etc.)